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This Is Service Design Doing : Applying Service Design Thinking in the Real World: a Practitioners' Handbook [Paperback]

by Stickdorn, Marc / Lawrence, Adam / Hormess, Markus Edgar / Schneider, Jak

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

image of This Is Service Design Doing : Applying Service Design Thinking in the Real World: a Practitioners' Handbook
9781491927182
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Item Type English Books (Paperback)
Publication Date 2018/01
Publisher Oreilly & Associates Inc (US)
ISBN 9781491927182
Size/Pages 541p

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