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Lean Six Sigma for Services : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions [Hardcover]

by George, Michael L.

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Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA.

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9780071418218
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Item Type English Books (Hardcover)
Publication Date 2003/06
Publisher McGraw-Hill (US)
ISBN 9780071418218
Size/Pages 300p

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