Books Kinokuniya Singapore

Four Seasons : The Story of a Business Philosophy [Paperback]

by Sharp, Isadore

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The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

image of Four Seasons : The Story of a Business Philosophy
9781591845645
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  • S$26.49 Kinokuniya Privilege Card Member Price
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  • Singapore Main store

    Shelf Location
    : D08-02, Q15-04, D09-01
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    : Available
  • Bugis store

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    : Not Available
Item Type English Books (Paperback)
Publication Date 2012/11
Publisher Portfolio (US)
ISBN 9781591845645
Size/Pages 320p

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